Frequently Asked Questions
Answers to common questions about ordering, payment, execution, gifting and documentation.
Is Esnaad AlKhair a donation platform?
No. It is a commercial platform for purchasing, supplying and executing defined products and services with clear price, quantity and scope.
How do I place an order?
Choose the product and quantity, proceed to cart and checkout, then select the city, execution location and payment method.
How do I track my order?
Use the order tracking page with the information provided after your order is created.
Are all products available in every city?
Not necessarily. Availability, timing and execution fees may vary by product, quantity and city.
Can I choose a specific execution location?
Yes. Enter the location description during checkout. Execution remains subject to access, coordination and site requirements.
Can an order be executed in someone’s name?
For products and services supporting personalization, a name or gift message can be entered in the relevant fields.
Is documentation provided?
Depending on the service, documentation may include photos, video, location, an execution certificate or completion report. Check the product scope or order confirmation.
Can I cancel?
Cancellation can be requested, but eligibility and amount depend on whether procurement, customization or execution has started. See the Cancellation & Refund Policy.
How do I contact customer service?
Use the Contact Us page to reach us by phone, WhatsApp or email.